At herjoytelesante, we are committed to providing high-quality, timely care through our telehealth services. To ensure smooth scheduling and fair access to appointments, we kindly ask all patients to review and adhere to our Refund and Cancellation Policy.

Appointment Cancellation
Notice Requirement: Patients must cancel or reschedule appointments at least 24 hours in advance.
Late Cancellations: Cancellations made less than 24 hours before the appointment will incur a late cancellation fee of [$100], which is not reimbursable by insurance.
No-Shows: If a patient does not attend a scheduled appointment without prior notice, a no-show fee equivalent to the service that the patient booked for, will be charged. Repeated no-shows may result in the suspension of services.

Refunds
Consultation Fees: Fees for completed consultations are non-refundable.
Prepaid Appointments: If a prepaid appointment is cancelled with at least 24 hours’ notice, a full refund or credit can be issued upon request.
Technical Issues: In the rare event that a session is disrupted due to technical issues on our end, we will reschedule the session at no additional cost or issue a refund, as appropriate.

How to Cancel or Reschedule
To cancel or reschedule an appointment, please contact us via:
Phone: Ph [514-616-3174]
Email: herjoytelesante@gmail.com
Online Portal: [Patient Portal URL if applicable]
Policy Acknowledgement
By scheduling an appointment with HerJoy Télésante & Services, you acknowledge and accept the terms of this Refund and Cancellation Policy.