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FAQ

Frequently Asked Questions

Everything you need to know about HerJoy Telesante.

GENERAL VIRTUAL HEALTHCARE IN QUEBEC

General Virtual Healthcare in Quebec

Yes. You can see a healthcare provider online in Quebec through telehealth. At HerJoy, we offer virtual medical consultations, mental health care, ADHD assessments, and psychotherapy, allowing you to access care quickly and securely from home, no referral needed.

HerJoy is a virtual healthcare clinic in Quebec offering a full range of services, including:

  • General medical consultations (non-urgent care)
  • Mental health assessments and follow-up care
  • ADHD assessments for adults (single-session diagnosis available)
  • ADHD Pediatric Assessment (Ages 6yrs-17yrs), two sessions
  • Psychotherapy and counselling
  • Prescription renewals and medication management
  • Specialist referrals when clinically indicated
Yes. You can get a prescription online through telehealth. At HerJoy, providers can assess your condition and, if clinically indicated, provide a prescription or treatment plan, including for mental health and general medical concerns.

Telehealth is suitable for many non-urgent medical and mental health conditions, including:

  • ADHD and attention difficulties
  • Anxiety, depression, and stress
  • Minor infections, pain, and general health concerns
  • Medication management and follow-up care

If needed, referrals or in-person care will be recommended.

Appointments are available quickly, often within a short timeframe, including evenings and weekends. HerJoy is designed to provide fast access to care without long waitlists.
You can book your appointment online in just a few clicks, no referral needed. Once confirmed, you will receive a secure consultation link to speak with a provider.
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MENTAL HEALTH SERVICES

Mental Health Services

Yes. You can access mental health consultations online in Quebec through HerJoy. We provide care for anxiety, depression, stress, substance use and emotional difficulties, with assessment, treatment planning, and follow-up care.
Yes. Anxiety and depression can be assessed and treated through telehealth. At HerJoy, you may receive a diagnosis, medication if clinically indicated, and ongoing support, all delivered online.
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ADHD ASSESSMENTS (ADULTS & CHILDREN)

ADHD Assessments (Adults & Children)

Yes. At HerJoy, ADHD assessments are completed in a single session, including a comprehensive evaluation, DSM-5 diagnosis, and prescription if clinically indicated. This allows you to receive fast answers without long wait times.
An ADHD assessment in Quebec varies by provider. At HerJoy, we offer single-session assessments and structured packages with transparent pricing, including diagnosis and prescription if clinically indicated. Receipts are provided, and many private insurance plans may cover part of the cost.
No. You do not need a referral. You can book your ADHD assessment online immediately and access care quickly.
Yes. ADHD can be assessed and managed through telehealth. At HerJoy, you receive diagnosis, treatment planning, medication if clinically indicated, and follow-up care, all online.
Yes. A licensed Mental Health Nurse Practitioner (IPSSM) can assess, diagnose, prescribe, and manage ADHD. At HerJoy, our practitioners follow evidence-based guidelines and provide treatment and follow-up care if clinically indicated.
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PSYCHOTHERAPY SERVICES

Psychotherapy Services

Yes. HerJoy offers online psychotherapy and counselling services for adults and adolescents across Quebec.

Psychotherapy can help with:

  • Anxiety and depression
  • Stress and burnout
  • Relationship challenges
  • Emotional regulation

Yes. Research shows that online therapy is effective for many mental health conditions. It offers convenient access to care without travel, while maintaining high-quality support.

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INSURANCE, PRIVACY & SAFETY

Insurance, Privacy & Safety

Most private insurance plans cover telehealth services. Receipts are provided for reimbursement (coverage depends on your plan).
Yes. HerJoy uses a secure telehealth platform in Quebec. All consultations and records are encrypted and compliant with PIPEDA and Quebec’s Loi 25.
Yes. We provide care in English and French.
No. If you have chest pain, shortness of breath, or suicidal thoughts, call 911 or go to the nearest emergency department immediately. HerJoy provides care for non-urgent conditions only.

Still have questions?

Our team is here to help. Reach out to us and we will get back to you promptly.

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(514) 701-3174